Refund Policy

At CentralVerze, we strive to ensure a reliable and seamless payment experience for all our users. Please read our refund policy carefully before initiating any transaction through our platform.

1. Digital and Prepaid Transactions

All transactions made through CentralVerze—including, but not limited to, PisoWiFi credits, internet bills, and digital service top-ups—are final and non-refundable once confirmed. Please verify all transaction details before proceeding with payment.

2. Eligible Refund Scenarios

Refunds may be considered under the following conditions:

• Duplicate payment for the same service
• Payment sent to the wrong account due to a system error
• Service not delivered due to platform failure, and no resolution was provided within 48 hours

3. How to Request a Refund

Email [email protected] within 48 hours of the transaction with the following:

• Full name and contact email
• Transaction ID and date
• Payment amount
• Reason for the refund request

4. Refund Method

Approved refunds will be credited back to the original payment method or issued as platform credits at our discretion.

5. Non-Refundable Cases

Refunds will not be granted for:

• Incorrect user input
• Third-party service failures beyond our control
• Change of mind
• Expired or consumed WiFi sessions

6. Disputes & Contact

If you believe your case qualifies for a refund but was declined, contact our support team for further assistance.

CentralVerze reserves the right to update this policy without prior notice.