Privacy Policy

Introduction

CentralVerze ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and applications (collectively, "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Information You Provide Directly

• Account Information: Name, email address, phone number, company details, and payment information when you create an account or make purchases.
• Service Data: Information you input while using our modules (CVPay, iCV SMS, KC AI Chatbot, VPNcv, etc.).
• Communications: Messages, feedback, and support requests you send to us.
• Technical Support: Information provided when you request technical assistance or troubleshooting.

Information Collected Automatically

• Usage Data: How you interact with our Services, features used, time spent, and preferences.
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Log Data: Server logs, including access times, pages viewed, and other system activities.
• Location Data: Approximate location based on IP address or precise location (with your consent).

Information from Third Parties

We may receive information about you from third-party services, business partners, and social media platforms, in accordance with their privacy policies and your privacy settings.

How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your account, authenticate users, and provide customer support.
• Communication: To send important notices, updates, security alerts, and administrative messages.
• Personalization: To customize your experience and provide content and features relevant to your needs.
• Security: To protect against, identify, and prevent fraud, unauthorized activities, and security issues.
• Analytics: To analyze usage patterns, improve our Services, and develop new features.
• Legal Compliance: To comply with legal obligations and respond to lawful requests from authorities.
• Marketing: To send promotional communications (with your consent where required by law).

Data Sharing & Disclosure

We may share your information in the following circumstances:

With Your Consent

We share information when you give us explicit consent to do so.

Service Providers

We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, including:

• Payment processors (for CVPay transactions)
• SMS gateway providers (for iCV SMS delivery)
• Cloud hosting services
• Analytics providers
• Customer support platforms

Legal Requirements

We may disclose information if required to do so by law or in response to valid legal requests.

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Data Security

We implement appropriate technical and organizational security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure development practices
• Regular security training for our team

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

You may access, update, or correct your account information at any time through your account settings or by contacting us.

Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

Deletion

You may request deletion of your personal information, subject to certain legal obligations.

Opt-Out

You may opt out of receiving promotional communications by following the unsubscribe instructions in those communications.

Cookies and Tracking

Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our Services.

Do Not Track

Our Services do not currently respond to Do Not Track signals. However, you can configure your browser settings to reject cookies or alert you when cookies are being sent.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.